Terms of Service

1. Acceptance of Terms

By accessing and using the website qmalu.com ("Website") and services of Nhom Quang Minh Joint Stock Company ("Quang Minh", "we"), you agree to comply with the following terms and conditions. If you do not agree, please do not use our services.

2. Definitions

• User: Any individual or organization accessing and using the Website
• Customer: User who has purchase transactions with Quang Minh
• Products: Animal and aquatic feed manufactured and distributed by Quang Minh
• Services: Consulting, technical support, and other services provided by Quang Minh

3. Website Usage

When using the Website, you commit to:

• Provide accurate, complete, and updated information
• Not use the Website for illegal purposes
• Not interfere with system operations
• Not copy or distribute content without permission
• Not send spam, viruses, or malicious code
• Comply with current legal regulations

4. Ordering and Payment

4.1. Ordering Process:

• Contact via hotline, email, or form on Website
• Receive quotation and order confirmation
• Sign contract (for large orders)
• Payment as agreed
• Receive goods and confirm

4.2. Pricing:

• Product prices include VAT (unless otherwise noted)
• Prices may change without prior notice
• Prices apply at time of order confirmation

4.3. Payment:

• Bank transfer
• Cash (COD)
• Credit terms (by agreement)

5. Delivery

• Delivery through network of 150+ dealers nationwide
• Delivery time depends on location and quantity
• Customer is responsible for checking goods upon receipt
• Report immediately to Quang Minh if there are quality or quantity issues

6. Return Policy

6.1. Return Conditions:

• Product defects from manufacturer
• Wrong product delivered or quantity shortage
• Product damaged during shipping
• Notification within 24 hours of receipt

6.2. Returns Not Applicable:

• Used products
• Damage due to improper storage
• Missing original packaging or labels

7. Warranty and Support

• Product quality commitment according to published standards
• Free aluminum industry farming technical support
• Nutrition and feed formula consultation
• Support hotline: 0961 566 633

8. Intellectual Property Rights

All content on the Website including text, images, logos, designs, videos, and other materials are owned by Quang Minh or legally licensed for use. Copying, distributing, or using for commercial purposes without written permission is strictly prohibited.

9. Limitation of Liability

Quang Minh is not responsible for:

• Indirect, incidental, or consequential damages
• Service interruptions due to technical issues or maintenance
• Information from third-party linked websites
• Errors in product use not following instructions

10. Changes to Terms

Quang Minh reserves the right to change, add, or remove any part of the Terms of Service at any time. Changes take effect immediately upon posting on the Website. Your continued use of services after changes indicates acceptance of the new terms.

11. Applicable Law and Dispute Resolution

These Terms are governed by Vietnamese law. Any disputes arising will be resolved through negotiation. If no agreement is reached, disputes will be resolved at competent courts in Vietnam.

12. Contact

If you have questions about the Terms of Service, please contact: